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Returns & Warranty

Warranty

Term: 1 year from date of purchase.

Details: We stand behind our Esembly products. If you suspect an item is defective please let us know right away. Email us at hi@esemblybaby.com explaining in detail the issue you’re experiencing. Please provide supporting photos when possible. Be sure to include proof of purchase.

All warranty returns are subject to inspection and approval before credits can be issued. In order for an item to qualify for a warranty return, product care instructions (as detailed on our how-to page) must be followed and items must be cared for using supporting Esembly products (proof of purchase of the supporting products may be required).

Refund Type: Replacement of defective product.

Shipping: Free return shipping on approved defective items.

 

Return Policy

Term: 6 months from date of purchase. 

Products Accepted: NEW products only. To be eligible for a return, your item(s) must be unused, in original packaging and in the same condition that you received it.

Exceptions: Detergent, skincare products and Gift Certificates are non-refundable/exchangeable.

Instructions: To initiate a return, use the Order Lookup form below and select the products you wish to send back. You will need to choose a return type (refund, exchange or store credit). Return shipping is FREE for item(s) sent back for exchange or store credit. If you are returning your item(s) for refund, you will be charged the cost of the shipping label. After selecting your return type, a shipping label will be emailed to you. Shipping label must be scanned in by the carrier within 14 days or your return will be cancelled.

Exchanges and Store Credits: Once your return label and package is scanned in by USPS your new order will be automatically placed and you’ll receive an email with your order confirmation for the new item(s), or a redemption code to make your new purchase if store credit was requested. 

Refunds: Upon receipt of your returned item(s) your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

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