Warranty Policy

Term: 1 year from date of purchase 

Details: Our Esembly products are thoughtfully designed and masterfully crafted. Each production run undergoes rigorous quality control to ensure that every item meets or surpasses our high standards. 

We stand behind our products. We offer a 12-month Manufacturer Warranty, valid from the Date of Purchase. Our warranty is extended to the original owner of the products with proof of purchase from esemblybaby.com or an authorized Esembly retailer.

If you have received a product that doesn’t meet your expectations, please submit a claim below so we can review and follow up with you.

Items routinely covered by warranty include

  • Snaps
  • Elastic
  • Sewn Seams
  • Surged Edges
  • Zippers

If you suspect an item is defective, please let us know right away by submitting a claim below.

In order for an item to be covered by our Warranty, Esembly’s care instructions (as detailed on our How It Works page) must have been followed.

While the Esembly Warranty does NOT cover issues such as leaking, diaper odor, staining, normal wear & tear, natural fiber wear holes, pilling, shrinkage, snags, or mold/mildew -  our Support Team is always ready to help troubleshoot and help as best we can. Email us at hi@esemblybaby.com with any questions or concerns. 

For more tips on how to care for and protect your diapers, visit our How It Works page, our blog, and follow us on Instagram.

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